Return Policy
All defined terms used below shall have the meanings set forth in our Terms & Conditions.
Returns
To show our confidence in the products we provide and their value to you, we stand by our 30-day money-back satisfaction guarantee for all defective or broken products, as well as a 30-day money-back guarantee for unsatisfied customers as long as they retain proof of purchase and send in the unsatisfactory product.
Return Shipping
To initiate a return, please email us at hello@crystalcreekorganics.com. We require a receipt or proof of purchase to accompany your return. We will provide a prepaid label for return of the item.
All returned merchandise should be sent to us at 652 Capital Circle NE Suite A, Tallahassee, FL, 32301.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled, and you will need to wait until you receive the merchandise in order to return it.
General
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.
