Return Policy

All defined terms used below shall have the meanings set forth in our Terms of Use.

Returns

To show our confidence in the products we provide and their value to you, we stand by our 30 day money back satisfaction guarantee for all defected or broken products, as well as a 30 day money back guarantee for unsatisfied customers as long as they retain proof of purchase and send in the unsatisfactory product.

Shipping

To initiate a return, please email us at hello@crystalcreekorganics.com.  We require a receipt or proof of purchase to accompany your return. We will provide a prepaid label for return of item.

All returned merchandise should be sent to us at 1759 Saint Mary Ave, Pensacola, FL, 32501.

Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you will need to wait until you receive the merchandise in order to return it.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.